TERMS & CONDITIONS
Effective Date: June 11, 2025

Table of Contents

1. Introduction

Welcome to 960 DESIGN. By using our services, you agree to these Terms & Conditions. Please read them carefully. If you have any questions, contact us at info@960humboldt.com before making a payment.

2. Definitions

“960 DESIGN” or “we/us” refers to the service provider.
“Client” or “you/your” refers to the individual or business receiving services.
“Services” include but are not limited to web design, SEO, digital marketing, hosting, content creation, and ongoing website management.
“Content” means any materials provided or uploaded by you, including text, images, and media.
“Website” means the live site hosted or developed under our services.

3. Scope of Services

We provide:

Web Design & Development
SEO Optimization
Content Creation
Digital Marketing
Hosting & Maintenance
Analytics & Reporting

Details of your specific project are outlined in your proposal or invoice.

4. Client Responsibilities

To ensure success, you must:

Provide required materials (e.g. logos, copy, images) in a timely manner.
Respond promptly to project requests.
Ensure all submitted materials are original or licensed for use.

5. Payments

A 50% deposit is due to start a project.
Final balance is due upon project completion, defined as delivery of the website or service.
Unscheduled services are billed at $125/hour, unless you are on a monthly plan.
Ongoing services are billed monthly or annually.

Late Payments:

Payments over 14 days late may result in suspension.
A reconnection fee may apply.
Late fees or collection fees are your responsibility.

Refunds:

Deposits are non-refundable after 3 calendar days.
Development refunds (if approved) are based on progress and may incur a cancellation fee.
Domain and third-party costs are non-refundable.

6. Use of Services

You agree to use our services legally and ethically. Prohibited content includes:

Illegal or pirated material
Hate speech, harassment, threats
Pornographic or obscene content
Spamming or unsolicited marketing
Hacking or server abuse

Violations may result in suspension or cancellation without refund.

7. Confidentiality & Portfolio Rights

We agree to keep your sensitive business information confidential. Unless requested otherwise in writing, we may showcase completed work in our portfolio and marketing materials.

8. Intellectual Property

960 DESIGN retains ownership of all work until full payment is received. Upon payment, rights to completed work are transferred to you unless otherwise stated.

9. Warranty

We provide a 90-day warranty on development work.
Covers bugs or malfunctions that differ from approved final design.
Does not cover changes by third parties, plugin conflicts, external hosting issues, or CMS/plugin updates post-launch.

10. Termination

You may cancel services with 30 days’ written notice.
Deposits are non-refundable.
We may cancel services at any time. If appropriate, a prorated refund may be issued.

11. Limitation of Liability

We are not responsible for:

Loss of data
Service interruptions
External software errors
Indirect or incidental damages

Our maximum liability is limited to $100 or one month’s service fee, whichever is less.

12. Indemnification

You agree to hold us harmless from claims, damages, or losses related to your use of our services, including copyright issues, third-party claims, or software errors.

13. Force Majeure

We’re not liable for delays or failures caused by events beyond our control (e.g., natural disasters, war, power outages, etc.).

14. Governing Law

These terms are governed by the laws of California, United States.

15. Amendments

We may update these terms occasionally. You’ll be notified via email or on our website.

By submitting payment or using our services, you confirm that you have read, understood, and agree to these terms on behalf of yourself and/or your organization.